FAQ
We are pleased to offer free worldwide shipping. Rest assured, there are no hidden costs or duties involved in your order.
Shipping times are currently longer than usual. On average, you can expect your order to arrive within 4-10 days. We ensure you that we're doing everything possible to have your order delivered as soon as possible. Our customer service team will be happy to assist you in any case. We would like to remind you that MrFluffyFriend™ offers a 30-day satisfaction guarantee starting from the day of delivery.
Yes, you will receive a new email with your tracking number within a few days after making your purchase. If you can’t find the email in your inbox, make sure to check your spam folder! You can also fill in your order or tracking number on the Track Your Order page to find out more about the shipping of your order.
If you’re experiencing trouble with your tracking number, kindly contact our customer service team and they will reach out to our shipping partner to update the tracking information of your order.
The location of our shipping depends on your specific location. We have warehouses in East Asia, Central Europe, and the USA to serve you efficiently.
Our Anxiety Relieving Pet Bed is crafted with antibacterial faux fur, sustainable cotton, and durable nylon. These materials ensure a comfortable and hygienic place for your beloved Fluffy Friend to sleep soundly.
Our washing recommendations will be sent along with the bed. Here's a quick preview: Our bed is entirely suitable for machine washing. Simply place it in the machine at 30°C (86°F), hang it to dry, and your bed will be as good as new. Alternatively, you can choose to hand wash the bed by rinsing it under water with soap.
Our beds are carefully vacuum-packed. We advise shaking the bed and allowing it to sit undisturbed for at least 24 hour before allowing your beloved Fluffy Friend to use it.
Kindly check out our size chart here. In case of doubt, we recommend going one size up.
Kindly contact our customer service at info@mrfluffyfriend.com or by clicking here. Please provide a picture of the faulty product. Our team will contact the manufacturer for you and request a replacement of the product.
You can make your payment using AMEX, VISA, Maestro, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay or UnionPay.
By default, our website automatically detects your location and displays the corresponding currency for your convenience. We’ve also included an option on our website that allows you to manually change the currency. You always pay in the currency shown at check-out.
Absolutely! We offer a 30-day Satisfaction Guarantee. Please visit our Return and Refund Policy here for more details.
We will accept your return if the package is sent back within 30 days of its arrival. It's essential to note that our 30-day return policy begins only after your package has been successfully delivered to your address.
Our team is committed to assisting you promptly. To expedite your request, please ensure that you provided the correct contact information and check your spam or junk folder for our reply.
Reach out to us at info@mrfluffyfriend.com or by clicking here, and our team will try to get back to you today.
