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FAQ


We understand there’s only one opinion that matters above all, that of your own fluffy friend.

That’s why MrFluffyFriend™ gives you a 30-day satisfaction guarantee, so your pet can experience the benefits of living an anxiety-free life.

If you or your fluffy friend decide it’s not the perfect fit, a full refund is assured!


Simply contact our amazing support team that is available 7 days a week.

We will replace defective or damaged items. If you need to exchange it for the same item or are simply not satisfied with the product, send us an email to info@mrfluffyfriend.com

We are confident that our selection of premium products will meet or exceed your expectations, if you have any concerns please contact our support team and we will respond within 24 hours.


We accept Credit Card Payments by Visa, Mastercard, American Express and Klarna buy now, pay later.


MrFluffyFriend™ always guarantees the best price, in addition to which we offer all our customers FREE shipping!

We only use shipping methods of the highest standard, including a Track & Trace code.

All orders are dispatched from our warehouse within one business day. However, during periods of high demand this could last, but shall not exceed, four business days.

Shipping to a PO Box could, on some occasions, extend the delivery time by (up to) 15 days.


We mainly ship from fulfillment centers in the United States, East Asia and Western Europe.

Our products are efficiently packaged by our expert team to ensure they arrive in perfect condition.

Unfortunately, due to the ongoing Covid-19 pandemic, the average delivery of all our products worldwide is delayed to 7-12 days.

Our return policy lasts 30 days and does not start until your package has been delivered to your address!